Shipping And Delivery Policy

At AR Academy, we aim to ensure a smooth and reliable delivery experience for all our students and clients. This Shipping & Delivery Policy outlines how we handle the shipment of any physical products, materials, or certificates related to our programs and services.

1. Delivery of Digital Products

• Most of our courses, resources, and certificates are delivered digitally via email or through the AR Academy online platform.

• Access to digital materials is granted immediately upon successful enrollment and payment.

• If you experience any delay or issues accessing your course, please contact our support team.

2. Shipping of Physical Products

If you order or are entitled to receive physical products such as:

• Printed course materials

• Workshop kits

• Hard copy certificates

• Branded merchandise

We will process and ship them in accordance with the following:

Shipping Timeframes

• Orders are typically processed within 2–5 business days after payment confirmation.

• Delivery timelines may vary by location:

  • Local (within UAE): 2–5 business days

  • International: 7–14 business days

Please note: delivery timelines may be affected by holidays, customs, or unforeseen delays.

3. Shipping Fees

• Shipping charges (if any) will be clearly stated during the checkout or enrollment process.

• Free shipping may be offered for certain products or regions, as part of promotions or specific course packages.

4. Delivery Partners

We work with reliable local and international courier services to ensure safe and timely deliveries. Tracking details will be shared via email once the item has been dispatched.

5. Incorrect or Incomplete Addresses

• It is the customer’s responsibility to provide accurate shipping information.

• AR Academy is not liable for delays or lost shipments due to incorrect or incomplete addresses.

• Re-shipping due to an incorrect address may incur additional charges.

6. Damaged or Missing Items

If your order arrives damaged or incomplete:

• Notify us within 3 days of receiving the package by emailing [insert support email].

• Include your order number and clear photos of the damage.

• We will arrange a replacement or resolve the issue promptly.

7. Contact Us

For any shipping-related questions, please reach out to:
📧 support@ar-academy.com
📞 9008224111